# Feedback & Support

# Feedback & Support

We want to hear about anything that isn't working the way you expect, and any capability you wish GateBeacon had.

## Submitting Feedback

1. Log in to the customer portal.
2. Go to the **Feedback** section in the sidebar.
3. Submit a new ticket describing your question, issue, or suggestion.
4. Track the status and any replies directly in the same section — you don't need a separate email thread.

This is the fastest way to reach the GateBeacon team, since your ticket is automatically tied to your account and device context, which helps us investigate faster.

## What to Include

To help us resolve issues quickly, include where relevant:

- The **device name** (as shown in the portal) involved.
- The **application or catalog app** affected.
- What you expected to happen, and what actually happened.
- Any error message shown, verbatim.
- Roughly when the issue occurred.

## Before You Submit

For common questions, check the [FAQ](/books/gatebeacon-documentation/page/frequently-asked-questions) first — many day-to-day questions about devices, publishing, and plans are already answered there.

## Feature Requests

Feature requests (including requests for new catalog applications) are welcome through the same Feedback section. We review these regularly when prioritizing the catalog and platform roadmap.